Delayed inbound email processing for some FogBugz mailboxes
Monitoring - We identified delayed inbound email processing affecting a subset of FogBugz email integrations. A configuration change has been applied to the affected integrations, and processing has resumed for those validated so far.

We are continuing to monitor recovery and validate the remaining affected integration. We will provide a final update once validation is complete.
Jul 27, 2026 - 14:07 UTC
Identified - We identified an issue in the endpoint-discovery path used by a subset of Exchange Online mailbox configurations. We are applying a mitigation to bypass the affected path and validating recovery across affected mailboxes.

Delayed inbound email processing may continue while remediation is in progress.
Jul 27, 2026 - 03:30 UTC
Search not working for Jive Unity
Monitoring - A fix has been implemented, and search capabilities have been restored for Jive Unity instances in the US and EU regions.

We are monitoring the service to confirm continued stability.
Jul 27, 2026 - 13:55 UTC
Investigating - We are currently investigating an issue affecting search capabilities for EU and US instance.

Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.
Jul 27, 2026 - 09:40 UTC

About This Site

Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

Uptime over the past 90 days. View historical uptime.
Acorn Operational
90 days ago
100.0 % uptime
Today
AnswerHub Operational
90 days ago
100.0 % uptime
Today
DNN Software Operational
90 days ago
100.0 % uptime
Today
EPM Live Operational
90 days ago
100.0 % uptime
Today
APPS22 Operational
90 days ago
100.0 % uptime
Today
EPML Operational
90 days ago
100.0 % uptime
Today
Khoros Test component Operational
Firm58 Operational
90 days ago
100.0 % uptime
Today
FogBugz Degraded Performance
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Cases/Case History Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
ElasticSearch Operational
90 days ago
100.0 % uptime
Today
Email Degraded Performance
90 days ago
100.0 % uptime
Today
Kiln Operational
90 days ago
100.0 % uptime
Today
Plugins Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.99 % uptime
Today
GoMembers Operational
90 days ago
100.0 % uptime
Today
OnDemand Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
4Gov Operational
90 days ago
100.0 % uptime
Today
OneSCM Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
ScaleArc Operational
90 days ago
100.0 % uptime
Today
StreetSmart Operational
90 days ago
100.0 % uptime
Today
Tradebeam iSupply Operational
90 days ago
100.0 % uptime
Today
Knova Operational
90 days ago
100.0 % uptime
Today
Sococo Operational
90 days ago
99.52 % uptime
Today
Jive Major Outage
90 days ago
99.86 % uptime
Today
Jive Cloud US Region Degraded Performance
90 days ago
99.5 % uptime
Today
Jive Hosted US Region Operational
90 days ago
100.0 % uptime
Today
Jive Cloud EU Region Degraded Performance
90 days ago
99.5 % uptime
Today
Jive Hosted EU Region Operational
90 days ago
99.24 % uptime
Today
Search US Major Outage
90 days ago
99.51 % uptime
Today
Cloud Analytics US Operational
90 days ago
100.0 % uptime
Today
Inbox/News US Operational
90 days ago
100.0 % uptime
Today
Rewards US Operational
90 days ago
100.0 % uptime
Today
Integrations US Operational
90 days ago
100.0 % uptime
Today
Video US Operational
90 days ago
100.0 % uptime
Today
Mobile Push US Operational
90 days ago
100.0 % uptime
Today
Doc-Converter US Operational
90 days ago
100.0 % uptime
Today
Search EU Major Outage
90 days ago
99.51 % uptime
Today
Cloud Analytics EU Operational
90 days ago
100.0 % uptime
Today
Inbox/News EU Operational
90 days ago
100.0 % uptime
Today
Rewards EU Operational
90 days ago
100.0 % uptime
Today
Integrations EU Operational
90 days ago
100.0 % uptime
Today
Video EU Operational
90 days ago
100.0 % uptime
Today
Mobile Push EU Operational
90 days ago
100.0 % uptime
Today
Doc-Converter EU Operational
90 days ago
100.0 % uptime
Today
Thrive Community Operational
90 days ago
100.0 % uptime
Today
Placeable Operational
90 days ago
100.0 % uptime
Today
MyPersonas Operational
90 days ago
100.0 % uptime
Today
Eloquens Operational
90 days ago
100.0 % uptime
Today
GRID Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 27, 2026

Unresolved incidents: Search not working for Jive Unity, Delayed inbound email processing for some FogBugz mailboxes.

Jul 26, 2026
Scheduled Maintenance – Kubernetes Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Jul 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance to upgrade our underlying Kubernetes platform.

During this maintenance window, affected services may experience brief interruptions or momentary connectivity issues while application components are restarted. We do not expect any prolonged downtime.

Our team will actively monitor the maintenance and provide updates as needed. We appreciate your patience and understanding.
Jul 24, 14:15 UTC
Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026
Sococo Embedded Media Service Disruption
Resolved - The issue affecting SOCOCO has been fixed. The updated version was deployed to production, and the resolution was successfully validated. Please contact Support if you continue to experience any problems.
Jul 23, 23:55 UTC
Identified - We have identified an issue affecting Sococo’s embedded media features. Users may be unable to start microphone, camera, or screen-sharing sessions in Sococo.

Our Development team is working on the required service restoration. We will provide another update once recovery has been verified.
Jul 23, 13:39 UTC
Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026
Fogbugz Platform Update
Completed - The scheduled maintenance has been completed.
Jul 18, 22:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:45 UTC
Scheduled - We will be performing scheduled maintenance to deploy an updated version of Kiln across all hosted customer environments.

We will provide updates as the maintenance progresses and confirm once the work has been completed.
Jul 18, 21:44 UTC
Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026
Jive Unity Routine Version Upgrade to 14.00 GA
Completed - The scheduled maintenance has been completed.
Jul 14, 03:03 UTC
Update - Scheduled maintenance continues. We will provide updates as necessary.
Jul 5, 12:58 UTC
Update - Scheduled maintenance is in progress as expected. We are continuing to work on this.
Jul 5, 05:02 UTC
Update - Scheduled maintenance is in progress as expected. We are continuing to work on this.
Jul 4, 13:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 00:00 UTC
Scheduled - Jive Unity production instances will undergo a routine version upgrade to 14.00 GA during the scheduled maintenance windows on July 4 and July 5, 2026. No degradation is expected.
Jul 3, 23:08 UTC
Jul 13, 2026

No incidents reported.

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