[Fogbugz] Errors and timeouts affecting search, filters, and API requests
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 2026 - 15:42 UTC
Investigating - Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
Sep 25, 2026 - 15:31 UTC

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Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 25, 2026

Unresolved incident: [Fogbugz] Errors and timeouts affecting search, filters, and API requests.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Scheduled Maintenance – Database Configuration Update
Completed - The scheduled maintenance has been completed.
Sep 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 UTC
Scheduled - We will perform a scheduled maintenance activity on the production database on Sunday 20 September 2026, from 10:00 to 12:00 UTC.

A short interruption is expected at the start of the window. Active sessions will reconnect automatically. The remainder of the window covers verification only.

We will update this page when the work is complete.
Sep 18, 14:58 UTC

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Jive Unity 14.2.0 GA Upgrade and Instance Optimization [ Day 5 ]
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC
Scheduled - Jive Unity production instances will undergo a routine version upgrade and instance optimization during the scheduled maintenance window. Instances may briefly go into maintenance mode while the changes are taking place.
Sep 7, 23:31 UTC

Sep 11, 2026

Jive Unity 14.2.0 GA Upgrade and Instance Optimization [ Day 4 ]
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 UTC
Scheduled - Jive Unity production instances will undergo a routine version upgrade and instance optimization during the scheduled maintenance window. Instances may briefly go into maintenance mode while the changes are taking place.
Sep 7, 23:31 UTC
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