All Systems Operational

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Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

Acorn Operational
AnswerHub Operational
DNN Software Operational
EPM Live Operational
APPS22 Operational
EPML Operational
Khoros Test component Operational
Firm58 Operational
FogBugz Operational
API Operational
Cases/Case History Operational
Database Operational
ElasticSearch Operational
Email Operational
Kiln Operational
Plugins Operational
User Management Operational
Website Operational
GoMembers Operational
OnDemand Operational
Enterprise Operational
4Gov Operational
OneSCM Operational
Enterprise Operational
ScaleArc Operational
StreetSmart Operational
Tradebeam iSupply Operational
Knova Operational
Sococo Operational
Jive Operational
Jive Cloud US Region Operational
Jive Hosted US Region Operational
Jive Cloud EU Region Operational
Jive Hosted EU Region Operational
Search US Operational
Cloud Analytics US Operational
Inbox/News US Operational
Rewards US Operational
Integrations US Operational
Video US Operational
Mobile Push US Operational
Doc-Converter US Operational
Search EU Operational
Cloud Analytics EU Operational
Inbox/News EU Operational
Rewards EU Operational
Integrations EU Operational
Video EU Operational
Mobile Push EU Operational
Doc-Converter EU Operational
Thrive Community Operational
Placeable Operational
MyPersonas Operational
Eloquens Operational
GRID Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Jive Unity Global Infrastructure Maintenance Oct 16, 2026 00:00-06:00 UTC

We will be performing routine infrastructure maintenance on Jive Unity production instances globally. Instances may be briefly unresponsive while the changes are taking place.
Posted on Oct 15, 2026 - 15:34 UTC

Scheduled Database Maintenance – Sunday 18 October 2026 Oct 18, 2026 03:00-07:00 UTC

We will perform scheduled security maintenance on the databases that support Jive Cloud, Jive Hosted and IgniteTech services on Sunday 18 October 2026, between 03:00 and 07:00 UTC (Saturday 17 October 22:00 – Sunday 02:00 US Central).

During this window, these services may be unavailable for a few minutes while the databases restart. They will reconnect automatically and no action is needed on your side.

Posted on Oct 15, 2026 - 13:16 UTC

Scheduled Database Maintenance – Saturday 24 October 2026 Oct 24, 2026 16:00-21:00 UTC

We will perform scheduled security maintenance on the databases that support Jive Cloud, Jive Hosted, Placeable, EPM Live, ScaleArc, Tradebeam GTM, SmartRoutines and IgniteTech services on Saturday 24 October 2026, between 16:00 and 21:00 UTC (11:00–16:00 US Central / 17:00–22:00 UK).

During this window, these services may be unavailable for short periods, each up to about 15 minutes, while the databases restart. They will reconnect automatically and no action is needed on your side.

Posted on Oct 15, 2026 - 13:42 UTC

Scheduled Database Maintenance – Sunday 25 October 2026 Oct 25, 2026 06:00-11:00 UTC

We will perform scheduled security maintenance on the databases that support Jive Cloud, Jive Hosted, Jive integrations, StreetSmart, Tradebeam iSupply, Placeable and ScaleArc on Sunday 25 October 2026, between 06:00 and 11:00 UTC (01:00–06:00 US Central / 06:00–11:00 UK).

During this window, these services may be unavailable for short periods while the databases restart. For StreetSmart, Tradebeam iSupply, Placeable and Jive Cloud, this adds up to about 45 minutes in total, spread over several short restarts. For the other services, it is up to about 20 minutes. Services will reconnect automatically and no action is needed on your side.

Posted on Oct 15, 2026 - 13:48 UTC

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 UTC
Scheduled - We will be performing scheduled infrastructure maintenance. Affected services will be temporarily unavailable for a portion of the maintenance window and will resume automatically once maintenance is complete.
Oct 7, 14:40 UTC

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Resolved - This issue should be resolved now.
Oct 1, 00:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 14:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 13:32 UTC
Investigating - We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization.

Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information.

We apologize for the inconvenience and appreciate your patience.

Sep 30, 12:36 UTC