Monitoring - We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
Jul 11, 2025 - 16:13 UTC
Update - We are continuing to work on a fix for this issue.
Jul 11, 2025 - 01:05 UTC
Identified - Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
Jul 11, 2025 - 00:55 UTC
Investigating - We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
Jul 10, 2025 - 17:05 UTC
We will be performing scheduled maintenance during the above window to apply a configuration enhancement aimed at improving backend observability and performance monitoring. No customer action is required.
During this time, you may experience brief, minor delays in system responsiveness, though no extended impact is expected. Our team will closely monitor the environment to ensure a smooth update process. Posted on
Jul 11, 2025 - 16:23 UTC
Past Incidents
Jul 12, 2025
No incidents reported today.
Jul 11, 2025
Unresolved incident: Search Intermittently Failing on Some Hosted Instances.
Completed -
The scheduled maintenance has been completed.
Jun 29, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:00 UTC
Scheduled -
We will be performing maintenance on Jive cloud analytics database engine starting on Sunday, June 29, 2025, at 05:00 AM UTC.
During this window, some services and features tied to the affected databases may experience brief disruptions or reduced functionality. All systems will resume normal operations once the maintenance is complete.
We appreciate your patience and understanding.
Jun 16, 12:18 UTC