Fogbugz sites are failing to load due to JSON API errors
Investigating - Some customers are now reporting intermittent API errors, our team is actively investigating the new errors.
Sep 18, 2025 - 15:03 UTC
Update - We are continuing to monitor system performance closely. No new reports of issues have been observed since our last update. At this time, FogBugz remains fully operational. We will provide further updates if any new developments occur.
Sep 18, 2025 - 03:43 UTC
Monitoring - The fix has been applied, and we’re monitoring system performance.
Sep 17, 2025 - 10:51 UTC
Investigating - We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
Sep 17, 2025 - 09:47 UTC

About This Site

Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

Uptime over the past 90 days. View historical uptime.
Acorn Operational
90 days ago
100.0 % uptime
Today
AnswerHub Operational
90 days ago
100.0 % uptime
Today
DNN Software Operational
90 days ago
100.0 % uptime
Today
EPM Live Operational
90 days ago
100.0 % uptime
Today
APPS22 Operational
90 days ago
100.0 % uptime
Today
EPML Operational
90 days ago
100.0 % uptime
Today
Khoros Test component ? Operational
Firm58 Operational
90 days ago
100.0 % uptime
Today
FogBugz Degraded Performance
90 days ago
99.94 % uptime
Today
API ? Degraded Performance
90 days ago
99.99 % uptime
Today
Cases/Case History Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
ElasticSearch Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Kiln Operational
90 days ago
99.6 % uptime
Today
Plugins Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Website ? Degraded Performance
90 days ago
99.88 % uptime
Today
GoMembers Operational
90 days ago
100.0 % uptime
Today
OnDemand Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
4Gov Operational
90 days ago
100.0 % uptime
Today
Ignite CDS Operational
90 days ago
100.0 % uptime
Today
Olive Software Operational
90 days ago
100.0 % uptime
Today
Olive DigitalEdition Operational
90 days ago
100.0 % uptime
Today
OneSCM Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
ScaleArc Operational
90 days ago
100.0 % uptime
Today
StreetSmart Operational
90 days ago
100.0 % uptime
Today
Tradebeam iSupply Operational
90 days ago
100.0 % uptime
Today
Knova Operational
90 days ago
100.0 % uptime
Today
Sococo Operational
90 days ago
100.0 % uptime
Today
Sococo5k Operational
90 days ago
100.0 % uptime
Today
Jive Operational
90 days ago
99.75 % uptime
Today
Jive Cloud US Region Operational
90 days ago
97.96 % uptime
Today
Jive Hosted US Region Operational
90 days ago
100.0 % uptime
Today
Jive Cloud EU Region Operational
90 days ago
97.78 % uptime
Today
Jive Hosted EU Region Operational
90 days ago
100.0 % uptime
Today
Search US Operational
90 days ago
100.0 % uptime
Today
Cloud Analytics US Operational
90 days ago
100.0 % uptime
Today
Inbox/News US Operational
90 days ago
100.0 % uptime
Today
Rewards US Operational
90 days ago
100.0 % uptime
Today
Integrations US Operational
90 days ago
100.0 % uptime
Today
Video US Operational
90 days ago
100.0 % uptime
Today
Mobile Push US Operational
90 days ago
100.0 % uptime
Today
Doc-Converter US Operational
90 days ago
100.0 % uptime
Today
Search EU Operational
90 days ago
99.92 % uptime
Today
Cloud Analytics EU Operational
90 days ago
99.92 % uptime
Today
Inbox/News EU Operational
90 days ago
99.92 % uptime
Today
Rewards EU Operational
90 days ago
99.92 % uptime
Today
Integrations EU Operational
90 days ago
99.92 % uptime
Today
Video EU Operational
90 days ago
99.92 % uptime
Today
Mobile Push EU Operational
90 days ago
99.92 % uptime
Today
Doc-Converter EU Operational
90 days ago
99.92 % uptime
Today
Thrive Community Operational
90 days ago
100.0 % uptime
Today
Placeable Operational
90 days ago
100.0 % uptime
Today
Field Force Manager Operational
90 days ago
100.0 % uptime
Today
MyPersonas Operational
90 days ago
100.0 % uptime
Today
Eloquens Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2025

No incidents reported today.

Sep 18, 2025

Unresolved incident: Fogbugz sites are failing to load due to JSON API errors.

Sep 17, 2025
Sep 16, 2025

No incidents reported.

Sep 15, 2025
Jive Cloud EU Cluster Outage
Resolved - This incident has been resolved.
Sep 15, 01:43 UTC
Monitoring - We are pleased to report that the root cause of the outage has been identified and a corrective fix is currently being deployed. Early validations have demonstrated positive results, indicating that the solution is effective.
The fix is now being rolled out across the entire EU cluster. This process is expected to take approximately 120 minutes to complete, after which full service restoration is anticipated. Our teams will continue to actively monitor the deployment to ensure stability and reliability throughout the cluster.
We remain committed to keeping our customers informed and will provide a final update once the resolution has been fully confirmed.
Sep 14, 23:02 UTC
Identified - We have identified an outage affecting the Jive Cloud EU cluster following a recent SSL certificate update.
Our DevOps team is actively investigating the issue and working with priority to restore normal operations as quickly and safely as possible. We understand the impact this may have on our customers and sincerely apologize for the inconvenience.
Further updates will be shared as soon as additional progress is made.
Sep 14, 22:13 UTC
Sep 14, 2025
Scheduled Maintenance Report for IgniteTech
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 UTC
Scheduled - Scheduled Maintenance Report for IgniteTech
Sep 13, 20:43 UTC
Sep 13, 2025
Scheduled Maintenance Report for IgniteTech
Completed - The scheduled maintenance has been completed.
Sep 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 13, 17:55 UTC
Scheduled Maintenance Report for IgniteTech
Completed - The scheduled maintenance has been completed.
Sep 13, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 22:08 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Some Fogbugz sites are failing to load due to JSON API errors
Resolved - This incident has been resolved.
Sep 11, 03:56 UTC
Monitoring - Service has stabilized. Errors from /api/0 (“Could not load /api/0 — 500 Internal Error”) have cleared, and sites are loading normally.
Sep 10, 20:02 UTC
Investigating - We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
Sep 10, 19:42 UTC
Sep 10, 2025
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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