Update - We are continuing to monitor for any further issues.
Jul 18, 2025 - 12:48 UTC
Jul 18, 2025 - 12:48 UTC
Monitoring - Service issue has been fixed and we are currently monitoring the systems.
Jul 17, 2025 - 00:53 UTC
Jul 17, 2025 - 00:53 UTC
Update - Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online.
We appreciate your patience and will continue to provide updates as we make further progress.
Jul 16, 2025 - 22:44 UTC
We appreciate your patience and will continue to provide updates as we make further progress.
Jul 16, 2025 - 22:44 UTC
Identified - We are currently experiencing a 502 error due to high traffic or a temporary configuration issue.
Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information.
Thank you for your patience and understanding.
Jul 16, 2025 - 16:54 UTC
Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information.
Thank you for your patience and understanding.
Jul 16, 2025 - 16:54 UTC
Monitoring - We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
Jul 11, 2025 - 16:13 UTC
Jul 11, 2025 - 16:13 UTC
Update - We are continuing to work on a fix for this issue.
Jul 11, 2025 - 01:05 UTC
Jul 11, 2025 - 01:05 UTC
Identified - Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
Jul 11, 2025 - 00:55 UTC
Jul 11, 2025 - 00:55 UTC
Investigating - We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
Jul 10, 2025 - 17:05 UTC
Jul 10, 2025 - 17:05 UTC
About This Site
Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.
Acorn
Operational
AnswerHub
Operational
DNN Software
Operational
EPM Live
Operational
APPS22
Operational
EPML
Operational
Khoros Test component
?
Operational
Firm58
Operational
FogBugz
Operational
API
?
Operational
Cases/Case History
Operational
Database
Operational
ElasticSearch
Operational
Email
?
Operational
Kiln
Operational
Plugins
Operational
User Management
Operational
Website
?
Operational
GoMembers
Operational
OnDemand
Operational
Enterprise
Operational
4Gov
Operational
Ignite CDS
Operational
Olive Software
Operational
Olive DigitalEdition
Operational
OneSCM
Operational
Enterprise
Operational
ScaleArc
Operational
StreetSmart
Operational
Tradebeam iSupply
Operational
Knova
Operational
Sococo
Operational
Sococo5k
Operational
Jive
Degraded Performance
Jive Cloud US Region
Operational
Jive Hosted US Region
Degraded Performance
Jive Cloud EU Region
Operational
Jive Hosted EU Region
Degraded Performance
Search US
Operational
Cloud Analytics US
Operational
Inbox/News US
Operational
Rewards US
Operational
Integrations US
Operational
Video US
Operational
Mobile Push US
Operational
Doc-Converter US
Operational
Search EU
Operational
Cloud Analytics EU
Operational
Inbox/News EU
Operational
Rewards EU
Operational
Integrations EU
Operational
Video EU
Operational
Mobile Push EU
Operational
Doc-Converter EU
Operational
Thrive Community
Operational
Placeable
Operational
Field Force Manager
Operational
MyPersonas
Operational
Eloquens
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled FogBugz Maintenance Jul 19, 2025 16:00-17:00 UTC
We will be performing scheduled maintenance during the above window to apply a configuration enhancement aimed at improving backend observability and performance monitoring. No customer action is required.
During this time, you may experience brief, minor delays in system responsiveness, though no extended impact is expected. Our team will closely monitor the environment to ensure a smooth update process.
Posted on Jul 11, 2025 - 16:23 UTC
During this time, you may experience brief, minor delays in system responsiveness, though no extended impact is expected. Our team will closely monitor the environment to ensure a smooth update process.
Posted on Jul 11, 2025 - 16:23 UTC
Scheduled Maintentance of Kubernetes Clusters Jul 20, 2025 06:00-10:00 UTC
We will be undergoing scheduled maintenance during this time to perform mandatory upgrade of our Kubernetes clusters.
The upgrade is expected to take 4 hours.
During this period, some of our services may face intermittent issues for Local Search product.
Posted on Jul 18, 2025 - 04:39 UTC
The upgrade is expected to take 4 hours.
During this period, some of our services may face intermittent issues for Local Search product.
Posted on Jul 18, 2025 - 04:39 UTC