Update - Reindexing is completed and operations are back to normal for the majority of the customers.

We're aware that some users are still experiencing issues with custom filters after reindexing, and our development team is currently working to address those as soon as possible.

We'll keep you updated on any further developments, and we apologize for any inconvenience or difficulty you may have experienced as a result of this issue.

Mar 20, 2023 - 10:27 UTC
Update - We have received positive feedback from customers after the index rebuild and backfill operation has been completed for their specific environments. We're aware that some users are experiencing issues with custom filters after reindexing, and our development team is currently working to address those as soon as possible.

Please note that the reindexing is still ongoing; we appreciate your patience as we work to complete this process. We'll keep you updated on any further developments, and we apologize for any inconvenience this may cause in the meantime.

Mar 17, 2023 - 12:49 UTC
Update - The ElasticSearch index rebuild and the backfill of historical case data are still ongoing, as the previous ETA was rather underestimated.

We deeply regret and apologize for the inconvenience. We will provide new updates as they become available.

Mar 17, 2023 - 08:30 UTC
Update - We are now working on rebuilding the Elasticsearch indices along with a complete backfill operation to cover historical data with the assistance of our Infrastructure and Development Teams. Considering the magnitude of the data, this operation is expected to last a few hours.

We deeply regret and apologize for the inconvenience. We will provide new updates as they become available.

Mar 16, 2023 - 12:36 UTC
Identified - As of 10AM UTC, we identified an issue with the ElasticSearch backend component that causes the current search/case visibility issues.

We are investigating the issue and will provide further updates as they become available.

Mar 16, 2023 - 10:23 UTC
Update - We are continuing to investigate this issue.
Mar 16, 2023 - 07:57 UTC
Investigating - We are currently investigating the issue of cases not being visible and are working to identify the source of the issue reported.

We will provide further updates as they become available.

Mar 16, 2023 - 07:53 UTC

About This Site

Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

Acorn Operational
90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
Agemni SatTracks Operational
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100.0 % uptime
Today
Agemni CMS Operational
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100.0 % uptime
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Today
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100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
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90 days ago
99.99 % uptime
Today
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90 days ago
100.0 % uptime
Today
Android Builder Operational
90 days ago
100.0 % uptime
Today
App Publishing Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
App Builder Operational
90 days ago
100.0 % uptime
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100.0 % uptime
Today
Customer Websites Operational
90 days ago
100.0 % uptime
Today
Enterprise Builder Operational
90 days ago
100.0 % uptime
Today
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90 days ago
99.99 % uptime
Today
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90 days ago
100.0 % uptime
Today
Skipper Operational
90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
BryterCX Operational
90 days ago
100.0 % uptime
Today
DNN Software Operational
90 days ago
100.0 % uptime
Today
EPM Live Operational
90 days ago
99.96 % uptime
Today
APPS22 Operational
90 days ago
99.93 % uptime
Today
EPML Operational
90 days ago
100.0 % uptime
Today
Firm58 Operational
90 days ago
100.0 % uptime
Today
FogBugz Major Outage
90 days ago
98.05 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Cases/Case History Major Outage
90 days ago
82.68 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
ElasticSearch Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.78 % uptime
Today
Kiln Operational
90 days ago
100.0 % uptime
Today
Plugins Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
GoMembers Operational
90 days ago
100.0 % uptime
Today
OnDemand Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
4Gov Operational
90 days ago
100.0 % uptime
Today
Ignite CDS Operational
90 days ago
100.0 % uptime
Today
Infer Operational
90 days ago
100.0 % uptime
Today
NS8 Operational
90 days ago
100.0 % uptime
Today
Northplains Operational
90 days ago
100.0 % uptime
Today
OnBrand/Unify Operational
90 days ago
100.0 % uptime
Today
Olive Software Operational
90 days ago
100.0 % uptime
Today
Olive DigitalEdition Operational
90 days ago
100.0 % uptime
Today
OneSCM Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
OneSpot Operational
90 days ago
100.0 % uptime
Today
Prysm Operational
90 days ago
100.0 % uptime
Today
ScaleArc Operational
90 days ago
100.0 % uptime
Today
School Loop Operational
90 days ago
100.0 % uptime
Today
School Loop Loopmail Service Operational
90 days ago
100.0 % uptime
Today
School Loop Main Site ? Operational
90 days ago
100.0 % uptime
Today
School Loop Mobile Operational
90 days ago
100.0 % uptime
Today
School Loop Plus Operational
90 days ago
100.0 % uptime
Today
School Loop Standard Operational
90 days ago
100.0 % uptime
Today
SIS Import ? Operational
90 days ago
100.0 % uptime
Today
StreetSmart Operational
90 days ago
99.25 % uptime
Today
Symphony Commerce Operational
90 days ago
100.0 % uptime
Today
Tradebeam Operational
90 days ago
100.0 % uptime
Today
GTM Operational
90 days ago
100.0 % uptime
Today
iSupply Operational
90 days ago
100.0 % uptime
Today
TriActive Operational
90 days ago
100.0 % uptime
Today
Vision Operational
90 days ago
100.0 % uptime
Today
Knova Operational
90 days ago
100.0 % uptime
Today
Tenfold Operational
90 days ago
100.0 % uptime
Today
Operational
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Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.