Update - We are continuing to monitor for any further issues.
Jul 18, 2025 - 12:48 UTC
Monitoring - Service issue has been fixed and we are currently monitoring the systems.
Jul 17, 2025 - 00:53 UTC
Update - Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online.
We appreciate your patience and will continue to provide updates as we make further progress.

Jul 16, 2025 - 22:44 UTC
Identified - We are currently experiencing a 502 error due to high traffic or a temporary configuration issue.

Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information.

Thank you for your patience and understanding.

Jul 16, 2025 - 16:54 UTC
Monitoring - We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
Jul 11, 2025 - 16:13 UTC
Update - We are continuing to work on a fix for this issue.
Jul 11, 2025 - 01:05 UTC
Identified - Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
Jul 11, 2025 - 00:55 UTC
Investigating - We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
Jul 10, 2025 - 17:05 UTC

About This Site

Welcome to the IgniteTech health dashboard. If you'd like to report a problem, please navigate to https://support.ignitetech.com.

Acorn Operational
90 days ago
100.0 % uptime
Today
AnswerHub Operational
90 days ago
100.0 % uptime
Today
DNN Software Operational
90 days ago
100.0 % uptime
Today
EPM Live Operational
90 days ago
100.0 % uptime
Today
APPS22 Operational
90 days ago
100.0 % uptime
Today
EPML Operational
90 days ago
100.0 % uptime
Today
Khoros Test component ? Operational
Firm58 Operational
90 days ago
100.0 % uptime
Today
FogBugz Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Cases/Case History Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
ElasticSearch Operational
90 days ago
99.97 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Kiln Operational
90 days ago
99.96 % uptime
Today
Plugins Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
GoMembers Operational
90 days ago
100.0 % uptime
Today
OnDemand Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
4Gov Operational
90 days ago
100.0 % uptime
Today
Ignite CDS Operational
90 days ago
100.0 % uptime
Today
Olive Software Operational
90 days ago
100.0 % uptime
Today
Olive DigitalEdition Operational
90 days ago
100.0 % uptime
Today
OneSCM Operational
90 days ago
100.0 % uptime
Today
Enterprise Operational
90 days ago
100.0 % uptime
Today
ScaleArc Operational
90 days ago
100.0 % uptime
Today
StreetSmart Operational
90 days ago
100.0 % uptime
Today
Tradebeam iSupply Operational
90 days ago
100.0 % uptime
Today
Knova Operational
90 days ago
100.0 % uptime
Today
Sococo Operational
90 days ago
100.0 % uptime
Today
Sococo5k Operational
90 days ago
100.0 % uptime
Today
Jive Degraded Performance
90 days ago
99.76 % uptime
Today
Jive Cloud US Region Operational
90 days ago
97.96 % uptime
Today
Jive Hosted US Region Degraded Performance
90 days ago
99.82 % uptime
Today
Jive Cloud EU Region Operational
90 days ago
97.96 % uptime
Today
Jive Hosted EU Region Degraded Performance
90 days ago
99.82 % uptime
Today
Search US Operational
90 days ago
99.82 % uptime
Today
Cloud Analytics US Operational
90 days ago
100.0 % uptime
Today
Inbox/News US Operational
90 days ago
100.0 % uptime
Today
Rewards US Operational
90 days ago
100.0 % uptime
Today
Integrations US Operational
90 days ago
100.0 % uptime
Today
Video US Operational
90 days ago
100.0 % uptime
Today
Mobile Push US Operational
90 days ago
100.0 % uptime
Today
Doc-Converter US Operational
90 days ago
100.0 % uptime
Today
Search EU Operational
90 days ago
99.82 % uptime
Today
Cloud Analytics EU Operational
90 days ago
100.0 % uptime
Today
Inbox/News EU Operational
90 days ago
100.0 % uptime
Today
Rewards EU Operational
90 days ago
100.0 % uptime
Today
Integrations EU Operational
90 days ago
100.0 % uptime
Today
Video EU Operational
90 days ago
100.0 % uptime
Today
Mobile Push EU Operational
90 days ago
100.0 % uptime
Today
Doc-Converter EU Operational
90 days ago
100.0 % uptime
Today
Thrive Community Operational
90 days ago
100.0 % uptime
Today
Placeable Operational
90 days ago
100.0 % uptime
Today
Field Force Manager Operational
90 days ago
100.0 % uptime
Today
MyPersonas Operational
90 days ago
100.0 % uptime
Today
Eloquens Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled FogBugz Maintenance Jul 19, 2025 16:00-17:00 UTC

We will be performing scheduled maintenance during the above window to apply a configuration enhancement aimed at improving backend observability and performance monitoring. No customer action is required.

During this time, you may experience brief, minor delays in system responsiveness, though no extended impact is expected. Our team will closely monitor the environment to ensure a smooth update process.

Posted on Jul 11, 2025 - 16:23 UTC

Scheduled Maintentance of Kubernetes Clusters Jul 20, 2025 06:00-10:00 UTC

We will be undergoing scheduled maintenance during this time to perform mandatory upgrade of our Kubernetes clusters.

The upgrade is expected to take 4 hours.

During this period, some of our services may face intermittent issues for Local Search product.

Posted on Jul 18, 2025 - 04:39 UTC
Jul 18, 2025

Unresolved incident: 502 error originating from our CloudFront distribution.

Jul 17, 2025
Jul 16, 2025
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Unresolved incident: Search Intermittently Failing on Some Hosted Instances.

Jul 10, 2025
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.