Update - We are continuing to monitor for any further issues.
Jul 18, 2025 - 12:48 UTC
Monitoring - Service issue has been fixed and we are currently monitoring the systems.
Jul 17, 2025 - 00:53 UTC
Update - Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online. We appreciate your patience and will continue to provide updates as we make further progress.
Jul 16, 2025 - 22:44 UTC
Identified - We are currently experiencing a 502 error due to high traffic or a temporary configuration issue.
Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information.
Thank you for your patience and understanding.
Jul 16, 2025 - 16:54 UTC
Monitoring - We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
Jul 11, 2025 - 16:13 UTC
Update - We are continuing to work on a fix for this issue.
Jul 11, 2025 - 01:05 UTC
Identified - Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
Jul 11, 2025 - 00:55 UTC
Investigating - We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
Jul 10, 2025 - 17:05 UTC
We will be performing scheduled maintenance during the above window to apply a configuration enhancement aimed at improving backend observability and performance monitoring. No customer action is required.
During this time, you may experience brief, minor delays in system responsiveness, though no extended impact is expected. Our team will closely monitor the environment to ensure a smooth update process. Posted on
Jul 11, 2025 - 16:23 UTC