"Unexpected Error" When Accessing specific User Content

Incident Report for IgniteTech

Resolved

This incident has been resolved.
Posted Nov 19, 2024 - 23:18 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 19, 2024 - 23:16 UTC

Monitoring

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
Posted Nov 18, 2024 - 21:45 UTC

Investigating

We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed.
Our team is actively investigating the issue.
Posted Nov 18, 2024 - 16:57 UTC
This incident affected: Jive (Jive Cloud US Region).
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