Jive Cloud US and EU: single sign-on failures on some sites

Incident Report for IgniteTech

Monitoring

Single sign-on has been restored for all Jive Cloud sites that were affected after the 14.4.1 update, through identity-provider configuration updates and, for one site, a rollback to the previous version. We are continuing to monitor to confirm sign-ins remain stable, and we are contacting a small number of customers with expired or expiring identity-provider certificates to schedule updates while a permanent fix will be developed and included in a future Jive release.

Posted Nov 09, 2026 - 23:45 UTC

Identified

Since the recent Jive update, users on some Jive sites in the US and EU can't sign in through single sign-on (SSO). We have identified the cause and are fixing the affected sites one by one.

Posted Nov 09, 2026 - 18:04 UTC

This incident affects: Jive (Jive Cloud US Region, Jive Cloud EU Region).