The fix has been verified. Search, saved filters, dashboards, and API requests that rely on search or filters are responding normally, and we are no longer seeing the errors or timeouts associated with this incident.
Posted Sep 29, 2026 - 17:10 UTC
Monitoring
We have deployed a fix for the issue affecting search, saved filters, dashboards, and API requests that rely on search or filters. We are monitoring performance and error rates to confirm that response times have returned to normal and requests are completing successfully. We will provide another update once the fix has been verified.
Posted Sep 28, 2026 - 15:25 UTC
Investigating
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
Posted Sep 28, 2026 - 14:34 UTC
This incident affected: FogBugz (API, Cases/Case History, ElasticSearch).